Hoover The Mover

Hoover the Mover moved me back in June. As of October 3 rd I am still trying to get broken items fixed and it continues to not be a priority for them.

Joe , the manager , doesn’t return emails for weeks and each time he says they are going to take care of it - then something else continues to go wrong .

Example : They broke my kitchen table and chairs, one of the guys dropped all of them on the ground , then he denied it. Took them months to repair When they finally delivered it , they lost the the hardware to put it back together. Chairs came back , one still not fixed , one had new scratches on it. They rushed to unload the truck , lost TV hardware, never put bed or TV back together. Items smelled like smoke .

Kim, in the office, is very nice and has tried to help resolve all the issues , but it’s out of her hands.

I would not recommend Hoover the Mover to anyone.

Move size: 4+ Bedroom Home Service cost: $2800

By far one of the worst customer service experiences I've ever had. Kyle provided a quote for our family's move from Indiana to Georgia in late April, 2017. Kyle was very pleasant and informative when in our home. He assured us that by hiring his company we would have the most seamless moving experience available. We signed our contract the first week of May and our pick-up was scheduled for July 31st. We were told that when our driver arrived to pick up our belongings he would confirm the arrival date in Georgia. Although we would have preferred to have more information up front, we resigned ourselves to waiting for the 31st to confirm the arrival date. Our thought was that, once the date was confirmed, we would know exactly how long we had to make the trip and could plan any hotel stays, if needed. We are a family of six (6) so we hoped to minimize the need to stay in hotels in order to save money.

On the day our truck arrived, the driver did not have the information we were told he would have and we were told to call the office. My husband called the office twice and was told both times that they were working on getting the information. After four (4) hours I called the office myself and was informed that the 'truck' they sent was actually a container because they did not have a truck or driver available for our move, but that they would still be arriving between the 4th of August and the 8th of August as originally stated. Lisa in the office was extremely rude and could not wrap her head around why this was a problem. She actually said to me that she would think that someone with a family of six would have been better prepared. I was and am still shocked at the way she spoke to me (her customer) and the lack of care or desire to help that she displayed. I was told that our container would be taken back to the Ft. Wayne facility and would sit there until a driver was available to pull it to Georgia and that we would be given a 24 hour notice of the truck's arrival. When I asked when they would have a driver Lisa's response was 'I don't know - maybe tomorrow, maybe the next day.' This is not what we were sold. If we had known that there was even a possibility that this would happen we would never have chosen to go with this service. I also don't understand how, having signed the contract three whole months earlier, they did not have a truck or driver available for our move. This poor planning on their part became a big problem for our family.

Although we enjoyed having Kyle in our home he went AWOL during this situation. We emailed and called him and to this day have not heard a word from him. No follow-up to see how the move went, nothing.

The only bright spot is that the gentlemen who came to load the truck were exemplary. They were professional, courteous and respectful. But let me reiterate - this was the only good thing about this move.

In the end, we ended up working with Shante at the corporate office as neither of us wanted to speak with Lisa again. Shante was compassionate and understanding as you would expect of a customer service representative. I'm not sure who she spoke with, but she was able to tell us that a driver would be picking up our container and moving it to Georgia the following day.

On the back end we dealt with Beltmann Movers in Georgia. Everything about working with their company was pleasant and enjoyable from the customer service to the gentlemen who arrived to unload our truck. We will be using them in a year when we move again.

Lastly, we did have several items damaged during shipment. We purchased the replacement insurance plan so we will be filing a claim. The Beltmann team pointed out a few areas in the truck that were packed incorrectly and took photos as back up, as well.

Only use this company if you want to gamble at getting what you are told you will receive. I would not recommend them to anyone.

Move size: 4+ Bedroom Home Service cost: $8800